FAQ
FREQUENTLY ASKED QUESTIONS
1. How long does shipping take?
Orders are processed within 1 to 2 business days.
Delivery typically takes 5 to 9 business days after shipment.
Total estimated delivery time is 6 to 11 business days from the date of purchase.
Please note that delivery times are estimates and may vary due to carrier delays or customs processing.
2. Do you ship internationally?
Yes, we ship to multiple countries.
Orders may be shipped under Delivery Duty Unpaid terms where applicable. Customers are responsible for any import duties, customs fees, or taxes unless we are legally required to collect them at checkout.
3. Who pays sales tax?
Customers are responsible for applicable sales tax unless we are legally required to collect and remit it at checkout based on state or local regulations.
If required by law, taxes will be calculated and displayed before payment confirmation.
4. What payment methods do you accept?
We accept major credit cards including:
• Visa
• Mastercard
• American Express
• Other approved credit cards
All payments are securely processed through PCI compliant providers.
5. Can I return my watch?
Yes. We offer a 30 day return period from the date of delivery.
Items must be unused, in original condition, and returned in original packaging.
To initiate a return, contact info@louiswatches.com.
6. When will I receive my refund?
Approved refunds are processed within 7 to 10 business days after inspection.
Refunds are issued to the original payment method.
Processing times may vary depending on your financial institution.
7. What if my watch arrives damaged?
If your item arrives damaged or defective, contact us within 7 days of delivery.
Please provide photos of the product, packaging, and shipping label so we can investigate and resolve the issue promptly.
8. Can I change my shipping address after ordering?
If you need to update your shipping address, contact us immediately.
We cannot guarantee address changes once processing has begun.
9. Do you offer order cancellations?
Orders may be canceled if requested before processing begins.
Once an order has entered processing or has shipped, cancellation may no longer be possible.
10. Are the personas on your website real people?
Some storytelling elements and personas on our website may be generated using artificial intelligence for branding and creative purposes.
These representations are illustrative and not intended to depict real individuals unless explicitly stated.
11. What happens if I file a chargeback?
We encourage customers to contact us directly to resolve any concerns.
Filing a chargeback without contacting customer support may delay resolution.
We maintain transaction and delivery verification records to respond to payment disputes.
12. How can I contact customer support?
You can reach us at:
Email: info@louiswatches.com
Contact Page: louiswatches.com/pages/contact
We aim to respond within 24 to 48 business hours.