Return and Refund Policy
Effective Date: 21/02/2026
At louiswatches.com, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted.
By placing an order, you agree to the terms below.
1. Return Eligibility
Customers may request a return within 30 days of delivery.
To be eligible for a return:
• The item must be unused
• The item must be in its original condition
• The item must be in original packaging
• Proof of purchase must be provided
Items showing signs of wear, damage, misuse, or alteration may not qualify for a refund.
We reserve the right to deny returns that do not meet these conditions.
2. Non Returnable Items
The following may not be eligible for return:
• Items marked final sale
• Gift cards
• Items damaged due to improper use
• Products returned after 30 days
3. Return Process
To initiate a return, contact:
info@louiswatches.com
Please include:
• Order number
• Full name
• Reason for return
• Photos if item is damaged or defective
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item was received damaged or defective.
4. Inspection and Approval
Returned items will be inspected upon receipt.
If approved, your refund will be processed.
If rejected, the item may be returned to you at your expense.
5. Refund Processing
Approved refunds will be processed within 7 to 10 business days after inspection.
Refunds are issued to the original payment method only.
Processing time may vary depending on your financial institution.
Original shipping costs are non refundable unless required by law.
6. Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery.
Provide photos showing:
• The product
• The packaging
• The shipping label
We will evaluate the issue and provide a replacement or refund at our discretion.
7. Late or Missing Refunds
If you have not received a refund:
• Check your bank account
• Contact your credit card provider
• Contact your bank
If the issue persists, contact us at info@louiswatches.com.
8. Chargebacks and Payment Disputes
We encourage customers to contact us before initiating a chargeback.
Initiating a chargeback without contacting customer support may delay resolution.
We maintain shipping confirmations, delivery verification, and transaction records to respond to disputes.
Fraudulent or abusive chargebacks may result in refusal of future service.
9. Refused or Undeliverable Shipments
If a shipment is refused or returned due to:
• Unpaid duties or taxes
• Incorrect address
• Failure to accept delivery
The customer may be responsible for return shipping costs and related fees.
Original shipping charges are non refundable.
10. Taxes and Duties
Customers are responsible for applicable:
• Sales tax
• Import duties
• Customs fees
• VAT or similar charges
Unless we are legally required to collect such taxes at checkout.
11. Contact Information
For return or refund inquiries:
Email: info@louiswatches.com
Contact Page: louiswatches.com/pages/contact